Privacy

Last updated 3 November 2026

AXR Customs is the controller of any personal information you give us. You can reach us on WhatsApp at 07785 388083.

What this website collects

Only what you choose to send us through the enquiry form or the deposit form. There are no analytics, no tracking pixels and no advertising tags. This website sets no cookies of its own, which is why you are not being asked to accept any.

The build list

When you add items to your list, that selection is held in your browser for as long as the page is open. It is never sent to us on its own. If you choose to tap the WhatsApp button, your list and its total are written into a draft message inside WhatsApp, and nothing reaches us until you decide to send it.

Deposits

If you pay a deposit to skip the queue, we take your name, mobile number, email address and car, plus the items on your list and any notes you add. We use them to order your parts, to confirm your fitting slot with you, and to keep a record of the payment.

• Payment: card payments are processed by Stripe, which sends you the receipt. Your card details go to Stripe and never reach us. Stripe also holds your name, mobile number, email address, car, list and notes with the payment, so we can match it to your order. Stripe's own privacy policy is at stripe.com/gb/privacy.
• Lawful basis: taking steps at your request to enter into a contract, and carrying it out. We keep payment records as long as tax law requires.
• In your browser: while you pay, your list and form details are held in your browser's session storage, so they are still there if you cancel at the payment page. That storage clears when you close the tab.

Deposit terms. The deposit comes off the final price of the work. Changed your mind? Call us on 07785 388083 to cancel and we refund your deposit in full within 24 hours. You can cancel any time before the work starts. Card refunds can take 5 to 10 working days to show on your statement. If we cannot source the parts, or cannot fit them to your car, you get the deposit back in full too. We order your parts as soon as your deposit lands, or the next working day if you pay in the evening or at the weekend; the deposit does not fix a date, and we confirm your fitting slot with you on WhatsApp. Hidden feature coding never needs a deposit. None of this affects your statutory rights.

Links to other services

The WhatsApp, Instagram, TikTok and Facebook links take you to services run by other companies. Once you follow one of those links you are on their platform and their privacy policy applies, not ours. We do not embed their code in this site, so they cannot see you until you click through.

Server logs

Like every website, this one sits on a hosting service that keeps standard server logs, which can include your IP address, the time of the request and the page requested. These are kept by the host for security and troubleshooting, and we do not use them to build any profile of you.

When you message us

If you contact us we will hold what you send, which is usually what car you drive, the work you are interested in, any photos of the vehicle and your messages. We use it only to answer you, to price the job, and to carry out the work if you go ahead.

• Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in replying to enquiries.
• How long we keep it: for as long as we need it to deal with your enquiry or the work, plus any record of what was fitted for as long as that is useful to you.
• Who else sees it: nobody, unless the law requires it. We do not sell or share enquiry information.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Message us and we will deal with it. If you are not happy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

If this policy changes, the date at the top of this page changes with it.